We ship Delivery Duties Unpaid (DDU), therefore any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
We offer an exchange or full refund on all orders returned back to us within 30 days of receipt. Returns after this date will only be accepted at our discretion. All items that are returned or exchanged must be unworn and in their original condition, including any packaging and swing tags. If any item is damaged, soiled or altered this may not be accepted and may be sent back to you.
How to Return Your Item(s)
How do I return?
Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
We also recommend that you use an insured courier service with signature on delivery. Country of Origin cannot take responsibility for any products lost or damaged in transit back to us.
Include your original invoice, with your preference for exchange or a refund. If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at email@example.com so we can put the replacement item aside for you.
Country of Origin
133 Copeland Road
What items are returnable?
They must be in original condition.
For clothing, unwashed and unworn.
In the original packaging.
Are there any charges for return?
For postal returns Country of Origin are not liable costs.
Original shipping charges are non-refundable.
Country of Origin will cover the cost of dispatching exchanged items.
How soon will I get my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.